Insurance Regulatory Law 

Today’s insurance companies face more scrutiny than ever before. The regulatory environment is strict, complex and hard to navigate. Whether an insurance company is in the process of formation, redomestication, expansion, restructuring, merger and/or acquisition or involved in a compliance issue or market conduct examination, having sound legal counsel is essential.

Mr. Stevens the former assistant insurance commissioner at the Utah Insurance Department and the Leader of the Insurance Regulatory Practice Group at Jones Waldo, provides legal services in nearly all areas of insurance regulatory law and in all stages of an insurance company’s and agent’s life.

The Kirton McConkie attorneys have a broad range of capabilities and provide thorough representation in a creative, proactive and aggressive manner to solve existing issues and avoid potential problems. We have experience working with insurance companies, agents, brokers and consultants on issues ranging from licensing, to regulatory compliance matters, to government relations.

The Dodd-Frank Act, and the establishment the Bureau of Consumer Financial Protection, will be the single-most important regulatory compliance challenge for the financial services industry in the years to come. With over 250 consumer-protection-driven regulations the Act requires 100% compliance—it will be complicated at best. Our attorneys can help financial services professionals make sense of the Act and cut a pathway through the zero-tolerance regulatory environment it creates.

Throughout his career, Mr. Stevens has built strong relationships with regulators, legislators and other key members of the insurance industry. His rapport and work with these individuals provides unique access, national exposure and special insight into insurance regulation legal issues nationwide.

Specific Insurance Regulatory Disciplines and Experience Include:

  • Licensing of Insurance Companies, Agencies, Brokers and Third-party Administrators
  • Formation, Redomestication, Expansion, Restructuring and Mergers and Acquisitions
  • Regulatory Compliance
  • Impairments and Insolvencies
  • Government Relations
  • Financial Examinations and Market Conduct Examinations
  • Dodd-Frank Act Regulations and Impact

A New Era for Mortgage Closings?

Hardly a week goes by that we are not hearing about some type of fraud, scam, or escrow theft in the real estate and title insurance/settlement services industries. How do we protect ourselves from being a victim of one of these events? There is the old adage that you cannot protect people from themselves and their bad decisions. That is true when anyone of us listens to a “too good to be true” story, or a promised rate of return you would be a fool to pass up. However, not one of us should be a victim of escrow/closing table theft by a title insurance agency. And if we were the victim of such a theft, why isn’t there any insurance protection? After all, most of us use a title insurance agency for the real estate closing on a sale or a refinance transaction. Aren’t these agencies regulated by the government? The answer to both questions is yes! There is insurance and escrow regulation—in some states it is ineffective—in some states, nonexistent when it comes to protecting you from escrow theft.

The insurance departments in most states license the title insurance agent and a lesser number of states have escrow licensure. Licensure is the minimum threshold for entry into a business where relatively unknown individuals handle hundreds of millions of dollars of “other people’s money.” There are basic licensure background checks and fingerprinting, but very few applicants are rejected unless the applicant admits to a prior felony conviction for dishonesty. Consequently, thousands of people in the settlement services industry must be bad actors or persons influenced by bad actors or we would not be experiencing escrow thefts. The settlement industry has but one option—it must purge the industry of these bad actors and implement systems to prevent new bad actors from becoming part of the industry. If the industry fails to act aggressively, then state and federal regulators will step in. The industry’s vetting process for agents has not proven to be adequate. The underwriters are losing millions every year in escrow thefts and the numbers are increasing every year.

Independent and objective validation is necessary
One immediate option is an independent and objective vetting process for the individuals responsible for escrow disbursements. The independent vetting entity is objective because the process looks at the background and credit history of the individual and the vetting entity’s analysis is not influenced in any manner by the past or potential business contributions an individual could bring to an agency. Further, objective vetting is not static—as of a certain date, everything with “Individual A” is good. The new vetting process is constant—new information is continuously integrated into a database and the database is accessible to the financial institutions 24/7/365. This is all critical information regarding an individual’s current conduct because current conduct will disclose activity that may reflect an inclination for theft or reflect an unusual demand for money. Once this information is available to the agency owners, financial institutions and underwriters they will then be able to closely monitor the individual’s activity and potentially prevent theft.

As a former insurance regulator, I have witnessed firsthand the devastating consequences of escrow theft. Adding to the misery of their funds being stolen, most victims must litigate for the return of their funds because, in most states, the title underwriters are not responsible for the escrow operations of their agents. Mortgage fraud and escrow thefts involve many of the same elements. Financial institutions have spent billions of dollars on the front end of the loan process to prevent fraud. Now, the settlement industry must invest in its business model to prevent escrow theft or closing table theft on the back end of a transaction. Rather than complain about being over regulated—regulation that has not even come close to solving closing table theft; look at the real problem! The consumer is at risk and everyone else, including the Consumer Financial Protection Bureau (CFPB), is looking out for them. Now, right now, the settlement services industry must clearly demonstrate that the agencies and the people in the industry are not just sufficiently competent and capable to handle the transaction, but most importantly, this is an industry that can be trusted with other people’s money. Independent vetting is a validation.

Vetting and risk rating provide tangible benefits for agents
If you are one of the good guys, independent vetting is one of the best investments you can make in yourself and your agency. First, you are validated as a trustworthy individual. Second, your bad actor counterparts will not be validated and hopefully will be driven from the business. Both result in additional business opportunities for you. Make the investment in independent objective vetting and you will drive the bad actors out of your industry. Let’s take a detailed look at the problem. For years now, the mortgage and real estate closing process has been largely viewed by some banks and settlement professionals as nothing more than a glorified signing party. Concerns about fraud, infidelity and negligence on the part of those handling mortgage proceeds and bank documents and the other professionals who play a part in the settling of a transaction have been largely ignored. This has been true despite the fact that the concept of wiring funds to a closing agent who is largely unknown and allowing strangers to handle mortgage documents and disbursements without uniform standards seems counter to prudent business practices. Today, title underwriters, who have been primarily self-insured on their direct operations, have seen claims rise, profits dwindle, and lawsuits by lenders and consumers stack up at courthouses around the country. In addition, the underwriters have also experienced increased claims, reduced profits, and lawsuits from the independent agency operations. Consequently, any notion that title underwriters will continue to allow agents to bind them for acts of negligence and infidelity by closing agents requires radical readjustments and new thinking. Likewise mortgage lenders and consumers cannot continue to rely upon the closing protection letter (CPL) as a form of insurance against losses from mortgage fraud and escrow theft because it is not an insurance product. The CPL offers very limited coverage for losses. Quite frankly it is time for the title underwriters and their issuing agents to get out of the escrow insurance business and for lenders to utilize third-party sources for underwriting and insuring risks at the closing table.

It’s all in the numbers
Anyone connected to the mortgage and real estate industries is familiar with the numbers, but they are worth a reminder. The FBI has called mortgage fraud the number one white collar crime in America after terrorism. The FBI has allocated more agents nationwide to investigating escrow fraud than any other white collar crime. In 2011, the FBI reported $11 billion in mortgage fraud losses from SARS filings, and for 2012 the number is estimated to rise to $13 billion. The FBI estimates that 15 percent of those losses are directly attributable to escrow and closing fraud. These figures appear to be supported by the Financial Crimes Enforcement Network (FINCen) July 2012 study of SARS reports between 2003-2011 which indicated that there has been unacceptable growth in fraud losses in the escrow and closing area, with a 20 percent increase in the most recent period. According to statistics published by the National Association of Realtors (NAR) and Mortgage Bankers Association (MBA), there are 8.5 million mortgage closing transactions annually, with the average loan size approximately $175,000.00. Each of these loan transactions requires a closing attended by a settlement agent, so that means that in 2012 lenders will have delivered more nearly $1.5 trillion (and the collateral security documents to establish their legal right to repayment) into the hands of a virtually unregulated industry.

Yes, there really is fraud at the closing table
While fraud can take place in any part of the loan process, lenders are most at risk at the closing. Settlement agents, who are responsible to disburse the lender’s money, to supervise the execution and delivery of the deed, note and mortgage instruments, are traditionally subject to little or no scrutiny. Escrow licensing, while important as a barrier to entry into the profession, it is not risk management. There is not one license that covers all of the various actors who handle funds and documents during a closing which, depending upon the state or region, includes lawyers, escrow agents, title agents, lenders, closers and real estate agents. The current vetting by title underwriters and some banks is primarily static. It is not ongoing, it is not uniform, it is generally focused on entities, and does not involve the sharing of data nor is that data maintained in a user accessible database. You need only review of the FBI fraud statistics and the Mortgage Fraud Blog to realize that whatever is being done now is not adequate. Agents are still stealing funds, aiding fraud at the closing and looking the other way on questionable transactions. Current agents have relationships with the parties, while good in a business sense, these relationships invite compromise. On one recently reported incident, an agent documented a non-existent buyer’s cash to close, permitted same day property flips, and failed to notify the lender when funds were accepted from and disbursed to third parties not identified as formally connected to the transaction.

The theft of funds and other frauds are serious problems, but are not the only way that unsupervised agents can cause havoc. Settlement agents can also act negligently, by failing to obtain the properly signed note, or to record the mortgage, thereby creating significant liability for lenders. Since settlement agents, including lawyers, are not uniformly required to carry liability insurance or fidelity bonds, lenders and consumers can have little faith they will recover their losses resulting from negligence or bad acts by settlement agents at closings.

In the past lenders have assumed the risk associated with the unregulated and unsupervised nature of the closing process because losses from fraud at the closing had historically been a small percentage of overall mortgage fraud damages. That is why most lenders focused whatever spending they could allocate to fraud deterrence on front end fraud detection software, such as Social Security Number verification, automated appraisal reviews and similar products. According to the National Mortgage Bankers Association, lenders spent approximately $1 billion on fraud deterrent software to use in the origination and underwriting process in 2011. The amount of money spent to address fraud and negligence at closing was not in the calculus.

The inadequacies of the CPL
Other than faith in law enforcement, what can a lender do to reduce the risk of loss due to fraud or negligence at a closing? Each day when lenders wire millions of dollars into the trust accounts of attorneys and non-attorney settlements agents they have historically relied on the closing protection letter (in some states known as the insured closing letter) issued by title underwriters, through their agents, to seek recovery for their losses. These letters provide no relief when a settlement agent engages in intentional acts other than outright theft of funds, or when an agent’s negligence fails to rise to a non-curable cloud on title. The letter provides coverage for the lender against intervening liens. Fraudulently recording, cash to close on the HUD-1 with a straw buyer, and fraud for profit schemes are not covered incidents? As long as the insured can still foreclose, there is no coverage and no claim for lost interest or principal payments on the loan, cost to foreclosure, cost to repurchases (i.e. premium recapture), etc.

In the state of California, case law even supports the proposition that a closing agent has no legal or contractual obligation to report fraud at the closing even when the agent may personally witness suspicious or even fraudulent activity taking place. In 1999, in Voumas v. Fidelity National Title Company, the California Court of Appeals held that settlement agents have “no duty to police the affairs of a lender,” and have no obligation to “report fraud.” Similar results were reached in the California decisions found in Axley v. Transational Title Insurance Company and Lee v. Title Insurance & Trust Company. In reality, a CPL looks and smells like an insurance product, and today, is charged to the borrower like it is insurance, but, in fact, is not insurance. Nor is the CPL assurance against mortgage fraud or theft at the closing table. Furthermore, there is no national standard for issuing closing protection letters. In most cases the lenders have had no real comfort in the existence of these letters as a method of evaluating the experience, trustworthiness, and reliability of the agents who will handle their funds and documents at a closing. Similarly, most lenders have had no standard policy for reviewing and verifying CPLs, not just for their validity (i.e. were they properly issues), but also to verify the credentials of this to whom the letters were issued.

Fannie Mae’s recommendations were ignored … now the CFPB has issued a mandate
Fannie Mae’s December 2005 Newsletter on “Preventing, Detecting & Reporting Mortgage Fraud” states in part that “mortgage lenders must know their business partners and consider using outside sources to selectivity choose closing attorneys and settlement agents.” These guidelines mirror the guidelines issued by the OCC for supervised banks in 2001. Yet until April 2012 there were very few lenders that followed this sound advice.Of course, in April 2012, the Consumer Financial Protection Bureau issued Bulletin 2012-3 which appears to mandate that non-bank entities, mortgage lenders and brokers, take affirmative steps to adopt adequate risk management policies to prevent consumer harm from third-party service providers. This Bulletin reaffirms the existing requirements for supervised banks to non-bank entities that have been in place for years. Today lenders, for the most part, have no comprehensive program to assess the risk from the actions of settlements agents. Compounding the problem, not one from the national or state bar associations, notary association, or title agents association have stepped forward with uniform standards, guidelines or requirements for certifying the qualifications of the people who control the loan documents and mortgage funds at closings nationwide. Recently, the American Land Title Association (ALTA) published a new set of title agent “Best Practices,” which is a welcome approach to publicizing uniform standards to a diverse industry. However even in the best of faith, with good intentions, voluntary industry associations have few resources to police their members, let alone turn them over to law enforcement and report them publicly for bad acts. Unfortunately, instead of embracing change in this area, some agents and small industry groups have decided to attack the messenger, or seek “exemptions” from compliance claiming that either “there is no problem,” or that “we are regulated enough.” Unfortunately, the escrow and closing fraud loss figures don’t support either position. Without a new method of vetting, monitoring and evaluating the risk of settlement agents, and properly insuring them for both fraud and negligence at closing, it is foolhardy for lenders to continuing relying on the current closing protection letter as security for the proper coordination and execution of the mortgage loan closing process.

A solution: Certification and uniform standards
The emerging solution is to supplement the vetting process currently used by the lenders and title underwriters with independent third parties to perform objective scrutiny and verification of the settlement agent’s identity and credentials. The public wants change In October 2012, an independent opinion poll was conducted by American Money Services of New York seeking public input on issues surrounding mortgage closings. The results were nothing less than fascinating, and should serve as a wakeup call for the settlement industry. An overwhelming majority of respondents believe that only attorneys should be permitted to act as settlement agents. That the attorneys should be more carefully regulated, that providing for their independent certification based on criteria including experience, is essential to establishing public faith in the process. Furthermore, 79 percent indicated that they were unaware settlement agents are not all required to have E&O coverage when handling their real estate matters, 92 percent believe that settlement agents should meet minimum uniform standards or experience and skill besides being licensed, 93 percent believe that banks need programs to better identify people who may commit fraud in mortgage closing transactions, 97 percent believe banks need policies and procedures to ensure that whoever handles the closing funds and documents is trustworthy, 44 percent believe banks giving mortgage loans are doing enough to protect consumers from losses for fraud, while 56 percent say they are NOT doing enough. Interestingly, in contrast to public positions taken by some agent groups, 93 percent of the public polled in the survey stated that they would feel more comfortable at a closing with someone who had an independent, vetted designation. Finally, 70 percent of those polled believe that with improvements such as additional protections from fraud at closing, lenders can rebuild the public’s trust in financial industry without government intervention.
After decades of allowing the title industry to regulate the risks at closing the lenders  and faced with highly publicized plans for a Washington designed, driven and enforced consumer protection regulations, the banks have already moved toward initiating new safeguards and self-regulated programs. Why would the title industry not move forward on its own initiative and embrace these same safeguards? Richard Peter Stevens is of counsel at Jones Waldo Holbrook & McDonough in Salt Lake City, Utah, where he acts as leader of the Insurance Regulatory Practice Group. He also serves as Judge Pro Tempore, Utah’s Third District Court, was Assistant Commissioner for the State of Utah Insurance Department from 1999-2003 He serves on the Board of Advisors of Secure Settlements Inc. Andrew Liput has been a mortgage industry attorney for nearly 26 years, having served as a closing agent for numerous banks, as well as legal, compliance and regulatory counsel to numerous mortgage lenders. He founded Secure Settlements Inc. in April 2009 and presently serves as president and CEO.

-This article was co-authored by Richard Peter Stevens.

Evolution ORIGINAL Post on Apr. 6, 2012

Evolution! You Can’t Stop It (Part 1)

“The title insurance-escrow/settlement industry is in crisis!  And it is partly the industry’s own doing and partly the economy.  The consumers, the public, the Realtors, the mortgage professionals, the regulators, just do not understand or appreciate the vital role we, the title and escrow professionals, play in a transaction.”

Heard it before?  Sure, it is almost a theme song. Sad, huh?  Although it has been said many times in many ways for decades, Sue Hershkowitz-Coore , the key note speaker at the ALTA meeting in October, 2011 reframed the industry theme song. She said that every time that comment or any similar comment is made the industry is blaming someone else for its own problem. She notes that whining and blaming other parties make a negative impression that may affect your ability to do business. In her opinion blaming others only makes you look bad.  We all know the blame game has not gotten the industry anywhere closer to being appreciated or understood yet. So, now, right now, vow never to make the blame statement again. Replace the negative blame statement with a positive statement of the value that you, your company, and the title industry provide at each and every real estate closing!  Have a 30-second, 3-minute and 30-minute “promotional” response ready on the tip of your tongue.  Whenever you are asked what you do, boom, you have a positive, proactive response ready.  If you doubt this will work, look around.  Positive and consistent messaging is the foundation of persuasive communications. Realtors have used this technique for years and it works!

The industry cannot reverse decades of blame slinging, but it can make a positive change every time you have a closing, telephone conversation, personal meeting or use social media to connect.  Creating a positive impression can be as easy as adding a tagline to your e-mail signature: XYZ Title Agency, “Preserving the integrity of real estate.”  When you have a closing, it is an opportunity for you to build your client base.  Proactively sell your agency and the quality of the service you provide. Even if one of the other participants in the transaction causes problems, you don’t have to suffer for someone else’s lack of professionalism.

You have all dealt with blaming people, but what about blaming the economy.  Is the industry really in crisis because of economic turmoil? Yes, business is slow and the future is uncertain, but don’t just accept this passively.  Ask yourself, “What should I do?”  Be a realist—wishing and nay-saying will not improve the situation.  Accept that the market has evolved and anticipate that it is likely to change again and maybe not for the better.  As an example, the refinance market has consolidated.  These days the national lenders (Bank of America, Chase, Wells and others) have established strict terms and conditions for any agency doing business with them.  Sure, you and many other agents may have a piece of that business now, but long term, will you be able to grow your share or will your share diminish?  No one knows—the reality is uncertainty for local agents.

However, lenders are moving forward with certainty.  They have the buying power (orders) to demand and receive preferred pricing and unique service from every vendor and supplier.  They demand vendors to be licensed in all states, that they have a single point of contact, receive electronic orders (not just e-mail), and also demand lower, much lower, prices.  Today, most of the underwriters offer lower and direct rates to qualified agents and through direct operations.  This is not a conspiracy to eliminate agents.  Look at it as evolution.


Embrace the Change: You May Not Have a Choice (Part 2) ORIGINAL Post on Apr. 6, 2012

You see changes in many aspects of your professional and personal life.  There are times you benefit from change and other times that you suffer. But again, be a realist. Most of the time you cannot stop or even slow down the change.  Knowing the dynamics, the history, and the facts may or may not make change easier to cope with, but you will move forward faster if you choose not to be a victim.

Every time you personally purchase something at a preferred price—say a shirt, dress or automobile—a price lower than it was five year ago or even just one year ago—you are the beneficiary of evolution.  Yet there are also many victims.  Those forced to provide goods and services for less have no choice but to charge less or go out of business.  We see this everywhere.  Our health insurer tells us what doctors and hospitals we can use.  They tell the doctors and hospitals what they will pay for the services.  Here the doctors and hospitals can accept less for the service or lose patients.  Our homeowners and auto insurers tell us what company we must use when we have a claim and they tell their preferred providers what the insurance company will pay.  The providers really do have the choice to accept the reduced fees.

There is a unique concept about business evolution—the theory of “high volume equals profits.”  Every one of us would jump at the idea of landing a $5.3 billion annual contract. You are certain you would make money—a lot of money—with that volume, right?  At high volumes your expense curve is dangerously close to your income curve, so you must monitor your expenses and processes because any trend in the wrong direction could mean disaster—and it could happen overnight.

A perfect example of a company watching its expense curve is Walgreens, the nation’s largest drug store chain.  A few years ago Walgreens had a $5.3 billion annual income stream from Express Scripts. Then Walgreens announced it would not renew its agreement with Express Scripts claiming the terms and low fees demanded by Express Scripts would not allow them to make a profit. Among other things, Express Scripts insisted on unilaterally defining the contract and rejected Walgreens’ request for advance notice if Express Scripts was going to add or transfer a plan to a different pharmacy. Walgreens fired a customer that provided approximately seven percent of its business. As if that weren’t bad enough, a month later Express Scripts announced plans to acquire its largest competitor Medco, virtually eliminating Walgreens’ options. But, Walgreens will move forward.

The “high volume equals profit” theory does not always work.  Neither does subsidizing one segment of your business with the revenue of another segment.  Walgreens, by its size alone may have been able to absorb the loss, but chose not to run the risk. Walgreens would have to carry all the fixed costs associated with the ability to provide that volume and it assumes great liability when it fills a prescription. Walgreens cannot provide a service if there is no potential reward. All Walgreens would have is the guaranteed risk and the income and reward would be beyond its control. It could be a bad business model even if it is the only business model.

I trust this sounds familiar to you as a title/escrow agent. If it doesn’t it should because the title/escrow industry is in the same position as Walgreens. The parties that control your business, the large financial institutions, have demanded and received preferred pricing and other benefits for the refinance business.  The title underwriters have agreed to the terms and provided the products.  Only time will tell if this benefits both the lenders and the insurers. The financial institutions also have some risk. All of the insurance risk is now being spread among the four families of underwriters (Fidelity, First American, Old Republic, WFG, and Stewart). The lenders have distribution concerns and they too must perform a risk analysis.  How do they minimize their concerns and spread the risk?

This is a problem that cannot be solved by independent agents or regional underwriters.  The independent agents only have the same underwriter population to choose from.  The regional underwriters could be wiped out with a single claim. So, let’s focus on you, the independent agent. How do you proceed?  The price of the title products you offer is going down.  Part of your market—the refinance segment—may disappear.  The price for all the services you provide is being driven down. The liability you are assuming is increasing and all of your expenses are increasing.  There are only so many expenses that can be reduced before you look to your labor costs.  Knowing the income potential for 20, what infrastructure—including staff—would you put in place to accommodate your business potential?  Can you afford to shed some overhead costs?  Can you learn by replicating methods of other agents similarly situated?  Can you join forces with another agent or merge/sell?

Remember, you are not a victim.  The underwriters do not have a systematic plan to eliminate agents.  It is not a revolution to destroy the agent population that has consistently provided 50 percent of the title revenues.  It is an evolution!

Remember: be a realist! Gather the facts, know your professional and personal financial tolerances and act appropriately.  There is no need for more victims.